Faq(s)

  1. πŸ‘— Are your dresses custom-made?

    Yes! All our wedding dresses are made to order based on your measurements and preferences. This allows for a more accurate fit and personalized style.

  2. ⏱ How long does it take to receive my dress?

    Most custom orders are produced and delivered within 20–25 business days. For urgent timelines, you can choose Express Shipping at checkout.

  3. βœ‚οΈ Can I make changes to the design?

    Minor design adjustments (like sleeves, train length, neckline changes) may be possible β€” just contact us before placing your order, and we’ll confirm what can be done.

  4. πŸ“ How do I provide my measurements?

    Once you place an order, we will guide you through an easy step-by-step measurement guide, or you can upload your size form directly on the product page. If you need help, our team is happy to assist you via email or live chat.

  5. πŸ“¦ Do you ship internationally?

    Yes, we ship worldwide! Shipping times and fees may vary by location, and you will see full details at checkout.

  6. πŸ”„ Can I return or exchange my dress?

    Since all dresses are custom-made, returns are only accepted in specific cases β€” such as incorrect sizing due to our error or confirmed quality issues.
    Please see our Return Policy for full details.

  7. πŸ’Έ What payment methods do you accept?

    We accept PayPal, major credit cards (Visa, MasterCard, AmEx), and Apple Pay. All payments are processed securely.

  8. 🧡 Do you offer plus-size or petite options?

    Absolutely! We believe every bride deserves a perfect fit. We support custom sizing for all body types, including plus-size, petite, and tall brides β€” at no extra cost.

  9. 🎨 Will the color match what I see on screen?

    We do our best to match fabric colors to what you see online, but minor variations may occur due to screen settings and lighting. If color is critical, you may request a swatch before ordering.

  10. πŸ’¬ How can I contact you?

    You can reach us via:
    πŸ“§ Email: [email protected]
    πŸ’¬ Live chat on our website
    or Contact us